It is possible to check the voltage of your battery using a voltmeter. E10, E11, E12 - Contact GOTRAX Customer Support. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Make sure all connections are secure and there arent any exposed wires or noticeable burns. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) Its possible the quality slipped with the V2, but they are basically the same scooter. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Check Out Our Guide! Make sure that these are not punctured if they are air-filled. 3. Need help troubleshooting a scooter issue? Gotrax scooter not charging? We appreciate you customer service and willingness to do the right thing! Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Turn the key or power switch on and engage the throttle all of the way. Also if there is a critical mass here, we may be able to have the company fix their problems. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. E07 - Replace Motor or Motor Wheel Assembly. Roller Blades/Bikes. Not much help really. (If you see an issue, please stop and consult a technician before proceeding.). What if the part I ordered did not solve the problem? As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). This was fixed with the company sending a replacement tire. The speed of the GKS kids scooter is locked at a safe but fun 10mph. `f25Jz>`lf(< @%-vCN Is a fire hazard. Reattach the console/head unit by sliding it back into place. But some parents may balk at spending more than $100 on an electric scooter. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. %PDF-1.4 % A leading manufacturer of Electric Scooters, hoverboards and e-bikes. 0000013506 00000 n In addition, I now have the old lithium ion battery I need to figure out how to dispose. This issue is new and is being looked at now.. Make sure the petals are level with each other and on a flat surface. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Resolved through warranty, in the mail. 0000006275 00000 n Yes GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. Grab the new battery pack and ensure that your are installing the battery pack correctly. Scary at first. Disconnect the brake lever switch connector from the speed controller. Thus can not charge scooter. We check over 250 million products every day for the best prices. Mine out of the box has this metal grinding sound coming from the back. I've emailed support but I'm waiting. All rights reserved. You will see the LED lights start to flash. If damaged do not proceed. Can't get the scooter to start. {k-m3gKjx E5 - Replace controller / replace entire product. There is no doubt that hoverboards are a popular and fun way to get around. All night charging leads to 15 minutes of riding. 0000009925 00000 n You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. To determine whether either of these is true, unplug all of your devices from power and try charging them again. I am on the hook to pay for shipping to send back their poorly made products. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. It goes fast and I can go up big hills . All I've done is adjust the brake pads to prevent rubbing. Turn the key or power switch on and engage the throttle all of the way. Store the screws and hook in a safe location for later use. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Shop safe on GOTRAX Official website. These codes will pop up over your console's display when there are issues within your electric scooter. Now i have error code 30! Front tire making a very loud noise. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. I continue to struggle with GOTRAX's customer support team. An awesome member of our community made this guide. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Of course, with any new or growing technology there are often hiccups along the way. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. 0000006755 00000 n If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Easy fix but annoying. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. 0000001330 00000 n This scooter is giving a E3 Error code and the manual simply states to replace the console. Find your product below and click the link to be directed to the specific information for troubleshooting. We'll go through each electric scooter and the error codes that occur. Of course, you could also have an issue with your battery. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. Always be sure to consult the . Jan 7, 2020 ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS *You may need to perform a recalibration up to three times to fix your issue. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. $799.00. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. If your charger does not turn green when you plug it in, your problem may lie in your charger. The difference is, these are much more fun! This problem could be caused by many different things. Press Power Button once again to power on . I'll monitor the post to see if these are isolated or widespread. Aug 15, 2020 Electric Scooters GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK Contact an authorized service center for more information about replacements. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. Kick stand wobbly. If you can not grip the top with your fingers use a pair of pliers to assist you. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Learn more about your GOTRAX from full overviews and specs to troubleshooting. . Choose a size and copy the code below to embed this guide as a small widget on your site / forum. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. I kicked off the odometer began registering speed. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. Check the lights, the brakes, and all the features, and make sure they are all working properly. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. When the scooter is powered on, press the power button 3 times to switch the speed unit display. Try recharging the battery pack for 8 hours. Test The Battery Pack On A Scooter That Runs. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. I didn't realize my tires were about half the recommended psi. Learn more about your GOTRAX from full overviews and specs to troubleshooting. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. *You may need to perform a recalibration up to three times to fix your issue. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. Took 8 business days to fix (total of 11 calendar days). To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Post adapter arcing when plugged in. Expect More. 21E, 22E, 25E, and 30E - Replace console to fix error code. They cannot show error codes. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. No. This is a few specific actions that act as a reset for your board and can fix many common issues. Back wheel cover scraping tire. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. If you have done these things, but are still having trouble, please contact customer service. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. Thank you GoTRAX for fixing my 7 year olds birthday gift! 0000002509 00000 n Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. Save my name, email, and website in this browser for the next time I comment. Include an image for extra impact. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! After fully charging, I prepared for the first ride with the new parts. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Please Note, some electric scooters share error codes. New comments cannot be posted and votes cannot be cast. Take off the console and pull out the battery, checking all the connections. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. bay_blade2000 3 yr. ago That's not what I am saying at all. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. Set the line out of the way once disconnected. I had my second issue within 17 business days of receiving the scooter. Codes often have simple solutions and we are here to assist. Listen or look back to see if the rear wheel is slowly spinning. Since battery indicator has 4 bars, easy to do the math. Search General questions or product specific choose what you're looking for from our awesome drop down menu. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - When it comes to hoverboards, the magic fix-all is called recalibration. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. 110 0 obj <> endobj xref Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. My GoTrax (about 5 months old) started acting weird today. 20 MPH Max speed and durable 10 . If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. I cant find anyone who sells them including the gotrax website, acisneros0873 - Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Take care of your ride so it can take care of you. Took 8 business days to fix (total of 11 calendar days). Hope you find this video helpful and thanks for watching.Amazon Link to Similar Thumb Throttle to GoTrax G2 if needed:https://amzn.to/3H2eND8Amazon Affiliate links to some of my favorite Tools/Items if interested:Any links you click on helps support the Channel and I greatly appreciate it!Link to DeWalt Cordless Gyroscopic Screwdriver if needed:https://amzn.to/311yacxhttps://amzn.to/35TETZBLink to DeWalt 8V Battery if needed:https://amzn.to/3r9ZiB2Link to TOMLOV 7\" Microscope if needed:https://amzn.to/3GRgOCULink to Andonstar 407 if needed:https://amzn.to/30m3otPLink to SKIL Screwdriver if needed:https://amzn.to/36UgtgvLink to 200MHZ Rigol DS1202Z-E scope if needed:https://amzn.to/35UVTLILink to Aven Soldering Iron if needed:https://amzn.to/388aVziLink to Weller 200W Iron if needed:https://amzn.to/30nzhT2Link to Hakko Iron if needed:https://amzn.to/36TDWyvLink to 858D Hot Air Station if needed:https://amzn.to/2NnBsR2Link to Desoldering Gun if Needed:https://amzn.to/2SOTVIMLink to M12 Cordless Soldering Iron if needed:https://amzn.to/35XiFCpAmazon Link to Heavy Duty OLFA knife with Locking blade if needed:https://amzn.to/3EjiYZwLink to Board Holder if needed:https://amzn.to/3881akALink to Flexible hose arms for helping hands if needed:https://amzn.to/2TpkuFCLink to Extra Long Security bits if needed:https://amzn.to/2No9gxhLink to Uni-T 0-30V 0-5A Power Supply if needed:https://amzn.to/2u3euaULink to Similar to Drok DC-DC Converter if needed:https://amzn.to/3eUJZYkLink to GM328 if needed:https://amzn.to/30rBFrJLink to Drok 5A DC-DC Converter if needed:https://amzn.to/2O6ZGT7Link to Yeeco 5A DC-DC Converter if needed:https://amzn.to/3egOi1XLink to WD-40 Contact Cleaner (Plastic Safe):https://amzn.to/2Yjo6e5Link to 150W Electronic Load Tester (Capacity Tester):https://amzn.to/2NZ4fz5Link to Longrunner Component Tester if needed:https://amzn.to/3lXrZ1vLink to FlirOne USB C if needed:https://amzn.to/36VX1jniOS version:https://amzn.to/2NqAP9qLink to Rigol DS1102E Scope if needed:https://amzn.to/35UVLvILink to 3/4\" Heat shrink if needed:https://amzn.to/3bxqoMDLink to 1\"x 36yds Kapton Tape if needed:https://amzn.to/2RH67ybLink to 3M 69 3/4\" High Temp Glass cloth tape if needed:https://amzn.to/3fBt3Xz--------------------------------------------------Link to MESR-100 if needed:https://amzn.to/2RkcfbdLink to BK Precision 879B if needed:https://amzn.to/36Q2Y1gLink to Atlas ESR-70 if needed:https://amzn.to/2QR1z4WLink to Atlas DCA55 if needed:https://amzn.to/2RhrcuPLink to Fluke 376FC if needed:https://amzn.to/30w1uqRLink to Andonstar 302 Microscope if needed:https://amzn.to/38hMO1dLink to Smart SMD Tweezers if needed:https://amzn.to/2TTkkcrLink to 30A Battery Protection Board LV Cut-Out if needed:https://amzn.to/3w0wxuB---------------------------------------------------Link to DM18RL Adapter for Ryobi Tools if needed:https://amzn.to/30mVaSjLink to Yeeco 75W DC-DC Converter if needed:https://amzn.to/2NGOAB9Link to M18 Adapter W/USB if needed:https://amzn.to/2uPhgBeLink to XT-60 Connectors if needed:https://amzn.to/384nGe2Link to AST Labs Heavy Duty Jumpers if needed:https://amzn.to/2FRRdviLink to Tite Reach if needed:3/8\" only: https://amzn.to/3ab8U7a3pc set: https://amzn.to/2sqU77p If still showing error code, contact Customer Support for assistance. First, plug in your charger and make sure that it works before continuing. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. This may be caused by several factors, but luckily there are solutions to all of them. Free standard shipping with $35 orders. 0000002170 00000 n Front wheel cover scraping wheel - easy fix but annoying. Check which of them the problem is and get it fixed immediately. Max speed: 7.5 MPH. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! New Safe Step Technology - Both feet must be placed on the . Fix stuck GOTRAX GXL V2. It will display all specifications more visibly. I will come back and edit the post if I experience anything that you've listed. 0000000696 00000 n Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. :~f 12`L,@" Down a hill I got up to 19 mph on the speedometer. Easy Fix but time consuming. Gotrax has also added a longer battery life. Grab the new battery pack and ensure that your are installing the battery pack correctly. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. I also have a V1 and no issues. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Powered up the scooter. These models of e-bike only feature an LED Display. If it is hard to install, stop and inspect the consoles pins under the head unit. Range: 4 miles (est) Max. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged.