How insensitive is that. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). How will I receive my tickets? Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Why are there multiple listings for the same event at different prices? In event of a Refund Application the English language version shall be the basis of settlement. Confirmation of failure or disruption of the public transport. A copy of a notice from the examination body, school, college, university confirming the change of date. Maisie Peters: 7:00 7:45pm No contact, no reply, nothing.You have stolen money from thousands of people who need it. If you've forgotten your account details, never fear we also . Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Safe, Fast and Verified (This can normally be obtained from the transport companys website). Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Was given tickets for Ed Sheeran concert as a gift. The customer service was super helpful and I got the ticket value back and it sold super quickly. Youmade an unsuccessful request for annual leave for the date of theBooking. Attendance at business meetings and business travel. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Safe, Fast and Verified Sell tickets directly from your Ticketek Account. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. They rapidly charged my credit card, then didn't provide the tickets. and subject to change at any time. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. This is not an insurance policy. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Never ever again. Safe, Fast and Verified Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Cool, just upload a goddamn police report. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. For many, international travel is back on the cards. Press question mark to learn the rest of the keyboard shortcuts. How did this happen? Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . I reported the scam to my credit card provider! We missed the show! (Receipt required for Doctors note refund up to $100 or equivalent). Tixel is a safe ticket marketplace to trade tickets from Ticketek. I will NEVER buy tickets from this company again! I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. If there is a financial failure of any Transport provider. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. I have been linked to your site from Ticketek.co.nz. Why even have the option of refundable tickets for an extra charge if I cant refund them? Safe, Fast and Verified Don't EVER buy for a friend, NIGHTMARE. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. They haven't responded to my emails! She made time to help & sort out the transfer of tickets to this area. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Change My Location General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. What gives? It's criminal and needs serious investigation. Cannot add tickets to wallet. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Can never get a refund on tickets and/or speak to someone within Ticketek. Are there any age restrictions enforced on my event? What the hell is that? Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. The following words or phrases have the meaning shown below wherever they appear in bold in this document. Create an account to follow your favorite communities and start taking part in conversations. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. I just resold a ticketek ticket on Tixel. Stick to Ticketmaster. Released a technology that is fully flawed just like the rest of the governing bodies around the world. There is no phone number, only an email which does not get answered. We may consider other Emergency Circumstances at our discretion. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Appalling service. Just fake a doctors note, cant imagine they review them too carefully. I replied and asked for a direct line or email address to speak to management/no reply since. means a requirement to move address imposed on. Make a report to ACCC. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Can I use a Ticketek gift card or voucher? We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Share. Where you cannot provide evidence that the person affected is within the. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Buy guaranteed tickets for sold out events at a fair price. A police report confirming details of the theft. I haven't received my order confirmation email. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Voluntary relocation or where you are changing employer for a new role. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. . are the business owner or registered Director, or a member of. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. You may also wish to resell your tickets if you cannot use them. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Please also read the General Conditions of Refund. Are Refundable tickets available through Ticketek Marketplace? Forcing people to own smart phones is not giving people choice and freedom. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Its a disgrace. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Worst website and app I have ever used!!! Automatic Refunds Are Refundable tickets available through Ticketek Marketplace? But the thing is, they didn't. Are Refundable tickets offered on Gift Voucher sales? They stole my money too. In event of a Refund Application the English language version shall be the basis of settlement. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Where You have not been physically examined by a Doctor prior to the date of the Booking. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Why is your site permanently unavailable. means the unforeseen change of the date of an examination that. Many of us haven't booked on line since COVID started, The site is worse than I remember. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Ticketek routinely mismanages ticket processing which should be simple. A copy of the travel warning from the Government Agency. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Any vehicleYouplan to use during theBooking. We/Us/Our We are the Booking agent with whom You made the Booking. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Just upload its fucking DEATH CERTIFICATE. Website doesn't work. A copy of a notice from the examination body, school, college, or university confirming the change of date. Further details in the disclaimer. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). No way to recover tickets. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. An incident number or report from the Police or relevant traffic authority. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Might be worth looking into? Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. I recognise the terms of service were available, but nobody reads those. Simply do not try to contact them in any way shape or form.Worst customer service. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Anyone has experience getting refunds from them or have advice on what I should do here? Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Ticketek takes the issue of scalping seriously. You may also wish to resell your tickets if you cannot use them. Where a Ticket is offered for sale, sold or means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Suncorp Stadium Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Travelling can be a huge expense, which is why its normal to try to score savings when you can. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Easy as. Any reason for refund must not be foreseeable at the time. I got tickets to a concert from ticketek that got cancelled of covid. No reply emails or any form of communication. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! No way to recover tickets. Youmade an unsuccessful request for annual leave for the date of theBooking. What can I do if my tickets are lost, damaged or stolen? is cancelled, postponed or cannot be fulfilled by the. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Buy guaranteed tickets for sold out events at a fair price. Breakdown A copy of the call out note froma nationalbreakdown recovery service. All Theatres and productions and sporting events should seek alternative partners. Armed Forces Naval Service, Marines, Army or Air Force. A copy of the travel warning from the Government Agency. This meant that I had to sit & concert was standing room only. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event.