They cant help you resolve any issues. We hope to find a solution that makes you smile. Otherwise, you could pay as much as $5 per month. Most people could download and use the app without technical issues. I had a big issue n called for days. Up to 2 days early deposit of your paycheck2. Carefully review your finances and the loan cost to make sure it fits your budget. Hi there,We sincerely apologize for the inconvenience. She was very polite and kind. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. :). Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. * The Payactiv Visa Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. PayActiv is the first Early Wage Access program approved by the CFPB and is used by many employers across the U.S., including Walmart, Uber, Pizza Hut, Subway and Neiman Marcus. The Payactiv Visa Card also provides other benefits like getting access to your paychecks early by up to 2 days, autopay, an exclusive discount marketplace, discounts on gas, movie tickets, and more., Payactiv's SmartSpend syncs with your Payactiv app and Visa card to track expenses and provide guidance on spending and saving decisions. If youre considering using Payactiv, here are a few things to know. To sign up and must be 18 years old and need to provide some personal information, including the following: If you sign up through your employer, Payactiv generally will interact with companys payroll and time attendance system. Hi William,Thank you for taking the time to write a review about your experience, it's always rewarding to hear such kind words. Heres how Payactiv and payday loans compare. The . Hi Bill, sincerest apologies for the inconvenience. Were looking forward to showing you how our platform can benefit your employees and help reduce turnover, increase engagement and improve productivity at your organization. As a proud B Corp, Payactiv holds itself to the highest verified standards of transparency and accountability. This site may be compensated through third party advertisers. A instant EWA was not going through even though I submitted for instant pay, a 1.99 fee. Mr. Davis worked very hard to help me and work with his supervisor. In terms of security, no app is 100% secure. Otherwise, read on! Get company announcements, pick up shifts, and get reminders and alerts from work. The review found that, on average, the cost to borrow $500 from a payday lender in Louisiana for four months was $435, or an interest rate of 405%. The offers for financial products you see on our platform come from companies who pay us. Companies can ask for reviews via automatic invitations. Fixed my problem, no hesitation! If youre enrolled in Payactiv through work, you may be able to access up to half of your earnings before payday, but the exact amount will be set by your employer. PayActiv is accredited by the Better Business Bureau with a B, which is typically an indication of good customer service. So far weve moved $5B+ in wages to workers, helping save $400M+ in predatory fees and penalties.**. :), Very pleasant and understanding respectful and kind .Very tech savvy and was able to take care of my problems with being kicked out of my account almost every single day I've had a hard time with past customer service not understanding what I need help with , but this person was able to remain calm , empathetic,and made sure each situation was fully addressed and resolved. Hi Courtney,Thank you for taking the time to write a review about your experience. You can make up to three cash advance transactions per pay period. We'd like to turn this around and resolve your issue ASAP. Kindly email us your details including your Employer's name, Employee ID, and Mobile number at support@payactiv.com. . Complaints Complaints PayActiv, Inc. Financial Services View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? Its compliant in all 50 states and offers its Earned Wage Access program with an Approval Order from the Consumer Financial Protection Bureau (CFPB). Plus, youll be able to review your current earnings on the app and see how many hours youve workedBut even if your employer isnt enrolled in Payactiv, you still might be able to receive some of your paycheck up to two days ahead of payday. Payactiv uses time and attendance data to provide earned wage access to employees. Horrible business and customer service. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. We always try our best to do our job well and your kind words make it all worthwhile. Learn how we maintain accuracy on our site. Everybody! Payactiv SDS-IT. , Hi Allysa,Thank you for taking the time to write a review about your experience. Traditional real estate investments are limited to people with significant financial resources. Your employer may also need to share your name and employee ID, along with your information about when you clock in and clock out. 2023 Payactiv, Inc. All Rights Reserved. Weighing in on the advantages and disadvantages of Payactiv over traditional banking services is a challenging task. 1 Many (but not all) employers, government benefits providers, and other originators send direct deposits early with an effective of 1-2 days later. This date may not reflect recent changes in individual terms. and you know what happened Payactiv closed the account after asking for a bunch of documents, from bank statements to utility bills. If you have questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free at 877-747-5862, 24 hours a day, 7 days a week. Payactiv integrates with leading HCM, Payroll, and T&A providers, including ADP, Paychex, UKG, Workday, SAP, and Paycor. :), I have been calling trying to chat an leaving emails no response every pay period you all put the hours in right before you can't access funds 5 days before time goes in we can't access funds that's when you all add the hours to give us access but we can't get any money no response to not even chats I called an got hung up on this is day 3 sad. Youll also pay a $1.99 fee if you are picking up a cash advance at a Walmart Money Center. One of our representatives will be reaching out to you shortly to assist you. We always try our best to do our job well, and your kind words make it all worthwhile. PLEASE GIVE DAVIS M A RAISE HE DESERVES IT & BEYOND, NICEST AGENT EVER! The Empower app offers fee-free cash advances between $25 and $250 to users, along with a cashback debit card. President Biden's Fresh Start program has placed $34 billion worth of delinquent or defaulted student loan accounts into "current" status. category to category depending on what consumers want from varying products and Their support team provides on-site implementation and training where required. What Users Can Expect Online market research communityPoints earned for taking surveys or other tasksRedemption options include cash or gift cardsTwo options for participation: SJ Opinion and SJ Pulse With the Venmo credit card, you can get cash back or use your rewards to buy crypto. Their customer support team is available via live chat and call 24/7.. Live support is available 24/7/365 online or by phone, according to the PayActiv website. Immediate access to wages earned today3. Financial insights With the mobile app you can get financial advice, budgeting tools, tips on saving and a way to track your spending. Have a blessed day. :). Select your state to see the options available to you. Secure bill payment You can use the money in your Payactiv account to pay bills directly from the app. If your employer offers EWA, all fees to access your earned wages are less than $3. Ive wrote a review before and I went back and Changed it but this time Im sticking to my review worse company ever no one helps you you cant access your earnings when you need them everyone is rude as hell when trying to figure out why the app is not updating Ive talk to 6 different people in 2 weeks and everyone says Aw wait 24 to 48 hours NO ONE HELPS unless you write a review its ridiculous I mean its really false advertisement because you are not able to access your money when you need it even if you work all your hours.I have screenshots of every person Ive talk to even the ones that open the chat ask what they can help you with them never respond again or close out the chat smh but thats how they do business. But since we generally make money when you find an offer you like and get, we try to show you offers we think are a good match for you. Hi Shelly,Thank you for taking the time to write a review about your experience. Hi Angelica,We sincerely apologize for your negative experience. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial wellness platform that provides a suite of services such as earned wage access, savings and budgeting tools, bill payments, automatic savings, and more., The Payactiv app, linked to your attendance tracking system, turns your working hours into earned wages that you can access on-demand, at any point in time, without having to wait for payday. Student Loan Forgiveness: Bidens Fresh Start Plan Deemed $34 Billion Success How It Benefits Borrowers, Student Loan Forgiveness: 5 Takeaways From Supreme Court Hearing Day One, country's estimated 7.1 million unbanked households, Access your paycheck up to 2 days early or get a cash advance even sooner, No activation or monthly maintenance fees, Gain financial insights and access to money management tools through the app, Funds up to $250,000 protected through the FDIC-approved Central Bank of Kansas City, Can only access 50% of your net pay as an advance, Some features are only available if your employer is part of the PayActiv EWA program. While we are independent, the offers that appear on this site are from companies from which finder.com receives compensation. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Google Play and the Google Play logo are trademarks of Google LLC.Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Payactiv is free to use if you sign up for a Payactiv Visa Payroll Card and request a cash advance. :), I am changing my review again because grace helped me out with no problem. Just spoke with Davis M. He fixed my issue in less than 5 minutes and was very courteous! Hi Jennifer,Please accept our sincerest apologies for all the inconvenience that you had to face. Over 3 million HR leaders trust our advice. Kindly email us your details including your Employer's name, Employee ID, and Mobile number at support@payactiv.com. Credit Karma Mortgage, Inc. NMLS ID# 1588622|, Credit Karma Offers, Inc. NMLS ID# 1628077|, Credit Karma Credit Builder (McBurberod Financial, Inc.) NMLS 2057952 |. If it's wasn't for the supervisor on shift Ned T. This would received 0 stars. You can click on the 'unsubscribe' link in the email at anytime. And PayActiv comes close, which is why it earned a 4.9 rating in this category. We're working on your case. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Dave charges a $1 per month membership fee, which is much lower than Empower. Hi Doroyane,We're glad that our representative could help you resolve your issue. American Express National Bank, Member FDIC, has expanded its offerings with an all-digital checking account known as the American Express Rewards Checking account. I called three to four times the last two days and Im so glad I got Natalie this time. Hi there,Thank you for taking the time to write a review about your experience. But Payactiv takes reasonable measures to protect its customers information from theft and loss using SSL encryption techniques and authentication procedures. You should consult your Cardholder Agreement and the Fee Schedule atpayactiv.com/card411. One of our representatives will be reaching out to you shortly. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. UKG Wallet, powered by the mighty Payactiv, experienced an update that has caused it to no longer update my hours. We always try our best to do our job well and your kind words make it all worthwhile. Indeed Featured review. Payactiv is transforming and scaling Good processes and experienced managers starting to make a difference EWA is exploding and the company has positioned itself very well The platform is far ahead Cons The last couple of years with Covid and growing pains were hard. Auto, homeowners, and renters insurance services offered through Karma Insurance Services, LLC (CA resident license #0172748). Dont use Payactiv. The Consumer Financial Protection Bureau (CFPB) no longer requires lenders to consider your ability to repay a loan. The date CBKC receives your direct deposit and the effectivedate are controlled by the originator. We always try our best to do our job well, and your kind words make it all worthwhile. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Insurance related services offered through Credit Karma Insurance Services, LLC, which does business in some states as Karma Insurance Services, LLC. I give up, too much effort for a service that is too easy to live without. Since its inception in 2012, the company has worked with over 1500 organizations and served 2 million+ users to collectively withdraw over $5B in earned wages. Heres how Payactiv compares to Earnin, another popular cash advance app. View Payactiv SDS-IT revenue, competitors and contact information. Finder.com LLC. If you have specific questions about the accessibility of this site, or need assistance with using this site, contact us. If you have questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free at 877-747-5862, 24 hours a day, 7 days a week. Hi Annie,Our sincerest apologies for the inconvenience. Payactiv works by partnering with employers to offer advances on their earned wages. This is maddening. Dawn Allcot is a full-time freelance writer and content marketing specialist who geeks out about finance, e-commerce, technology, and real estate. However, it did earn a TrustPilot score of 3.3. A team member will be in touch ASAP. Google Play and the Google Play logo are trademarks of Google LLC.Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Have a blessed day. Student Loan Forgiveness: Will You Qualify for $0 Payments Feb. 28 marked the first day of the Supreme Court hearings on President Biden's student loan forgiveness program. Very helpful, understandable and fast. Payactiv Payactiv Write a Review Starting Price: $1 Alternatives to Payactiv Claim this Software page Payactiv is available for Cloud, iPhone, iPad and Android. He was helpful well mannered and really focused on getting my new card to me as quickly as possible. Get connected with multiple lenders you might qualify with even if you have bad credit. If your employer is enrolled with Payactiv, you can pick up your advance in cash at a Walmart Money Center. He was kind and patient with me and was able to fix my paycor app issue within minutes. I have never had a bank tell me they can't accept my money back due to a time frame block my card and everything. Thank you Mr. Davis. Get the money you worked for today, to spend on what matters to you. Otherwise, it charges these two types of fees: When you request an advance, Payactiv can send the money to your bank account, debit card or a Walmart Money Center. :). Hi Regina,Thank you for taking the time to write a review about your experience. It's worth noting that this service could cost you $1 a day, but it's capped at $5 a pay period. No commitment. Thanks again Ronnie, Hi Rika,Thank you for taking the time to write a review about your experience. . You might also be interested in the following buyer guides: We take our research process seriously and want to make sure we are presenting our readers with the very best solutions in a given. We always try our best to do our job well, and your kind words make it all worthwhile. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Employees can access their money immediately, pay for hours worked, load it on a Payactiv card or get cash at Walmart. Hi Erica,Thank you for taking the time to write a review about your experience. I apologize for my frustrations with the previous agents, and am greatly appreciative that I was able to get my concern resolved in such an expedient manner. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Creating a Payactiv account is free for all users and contains many free features including bill pay, discounts, financial counseling, and budgeting and savings tools. This product doesn't have any reviews yet. Have a blessed day. We're looking into your account. Of course, the offers on our platform don't represent all financial products out there, but our goal is to show you as many great options as we can. Get advice on achieving your financial goals and stay up to date on the day's top financial stories. You can withdraw funds using your Dave debit card from any of the 32,000 MoneyPass ATMs nationwide. Meanwhile, I will be overdrawn due to lack of funds. We always try our best to do our job well and your kind words make it all worthwhile. Employees will have to pay between $1 and $2.99 every time they withdraw money from their earned wages., Users have reported that they are extremely disappointed with Payactiv's customer support as representatives either do not respond on time or don't fix the issue quickly.. Its an app that people can use just like a regular wallet to store their card details and information. Hi Connor,Thank you for taking the time to write a review about your experience. Latest Reviews. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Like other cash advance apps, Payactiv also offers financial wellness services. It is especially beneficial for lower-income hourly workers who want to access their earned wages between paychecks. Pay bills, stay ahead of fees, and handle the unexpected with the greatest of digital ease. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. This person deserves a raise! It's been another month and Payactiv card still isn't working. If there's anything you need in the future, please don't hesitate to reach out to us at support@payactiv.com. Kindly email us your details including your Employer's name, Employee ID, and Mobile number at support@payactiv.com. You can get your paycheck two days in advance but only if you sign up for a Payactiv Visa Prepaid Card. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. However if you ever need support with this company call the phone number and ask for Ronnie OConnor, twice now this man has gone out of his way to make sure I fully understood the issue I was experiencing and how to correct it and was clear and polite despite me not being so at times and if hes not already running the customer service call center for this company he damn well should be! Get live support 247 Live chat Start chat now Call us toll-free 1 (877) 937-6966 For International Customer Service: 1 (510) 404-0525 Check our FAQ for common questions View FAQs I just being honest tho this company is no good. Payactiv is slow to update employees' accounts with their earned wages, despite repeated requests from users. I appreciate her help please give her a raise . Verification can help ensure real people write reviews about real companies. Using Payactiv to get an advance on your paycheck can help you cover an emergency expense without having to resort to payday loans, which are known to be risky. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial wellness platform that provides a suite of services such as earned wage access, savings and budgeting tools, bill payments, automatic savings, and more. Payactiv is the Consumer Financial Protection Bureaus first approved EWA provider. You should consult your Cardholder Agreement and the Fee Schedule atpayactiv.com/card411. PayActiv works best with a linked bank account, but its not necessary to have a bank to have funds preloaded onto your PayActiv prepaid Visa and use your Visa card for bill paying, purchases and more. :). 243 total. Payactiv is the winner of the Innovative Payments Associations Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. She was kind and courteous and advised me that the previous agent I spoke with was able to resolve my issue. Direct deposits of paychecks may also appear on the PayActiv debit card up to 2 days before they would normally be processed. Advertiser Disclosure: Many of the offers appearing on this site are from advertisers from which this website receives compensation for being listed here. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Using PayActiv is free for many services, including withdrawing funds from a partnered ATM. That's why we provide features like your Approval Odds and savings estimates. We'll certainly investigate this matter and take appropriate measures to ensure this never happens again. If there's anything you need in the future or any feedback you have for us, please don't hesitate to email us at support@payactiv.com. Have a wonderful day ahead! research/editorial team. $1,000+ monthly income, direct deposit, US citizen or permanent resident, ages 18+. What stands out about PayActiv is the ability to receive up to 50% of your earned net pay each period as a cash advance. One drawback is that Empower charges an $8 monthly fee. For a $5 fee, enrollees can make up to five transactions per pay period via a smartphone app. Finder.com is an independent comparison platform and We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software. Hey! Thank Yall So Much Kudos to the whole entire Payactv team! Ronnie OConnor was AMAZING he was so efficient and went above and beyond to make sure a resolution was met and was such a great active listener. Multiple attempts at using live chat were completely ignored with zero response after the initial greeting, in one case after an agent sent the greeting the chat was closed for lack of agents. Here are 8 tips for writing great reviews. finder.com is an independent comparison platform and information service that aims to provide you with the tools you need to make better decisions. Your employer automatically deducts the advance from your next paycheck, so theres technically no repayment term. Bottom line: This employer-based pay advance app offers low-cost advances on paychecks with no bank account required. Payactiv is the winner of the Innovative Payments Associations Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. You're amazing and thank you for your kindness, Hi Romona,Thank you for taking the time to write a review about your experience. Please mention "App reviews" in the subject line of your email so that we can assist you in a timely manner. LoanPro. We are continually improving the user experience for everyone, and applying the relevant accessibility guidelines. By clicking the 'Subscribe Now' button, you agree to our Terms of Use and Privacy Policy. Be sure to include your Employer's name, Employee ID, and Mobile number. Both my Payroll department and UKG are supposedly working to fix the problem, to no avail thus far. PayActiv earned its 4.7 score from GOBankingRates based on the following features. Have a blessed day. There is no fee to load money on your prepaid Visa card or to use your card in many locations, including at 37,000 MoneyPass ATMs across the country. Be sure to include your Employer's name, Employee ID, and Mobile number. We'd like to turn this around and resolve your issue ASAP. I haven't even gotten "I'm looking into your account", it's as if they open the chat to look busy and then do nothing because they're lazy or are trying to take on far too many chats at once. * The Payactiv Visa Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. However we may earn a small fee if you click on vendor links on this page. If you get Payactiv through your employer and have a Payactiv Visa Card* with direct deposit, you can access your earned wages at no cost when funds are transferred to the Payactiv Card. Hi Michell,Thank you for taking the time to write a review about your experience, it's always rewarding to hear such kind words. 1 Standard rates for data and messaging may apply from your wireless provider. With the help of Capterra, learn about PayActiv, its features, pricing information, popular comparisons to other Benefits Administration products and more. Audience Companies looking for an earned wage access platform to give their employees financial relief solutions between paychecks About Payactiv 1 Standard rates for data and messaging may apply from your wireless provider. New York, NY, 10016. Receive and send funds to other members. Yes, its legit. Learned alot about financial stress and that I was not alone. I hate my job use this company. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Hi there,We sincerely apologize for your negative experience. We may receive payment from our affiliates for featured placement of their products or services. She lives on Long Island, New York, with a veritable menagerie that includes 2 cats, a rambunctious kitten, and three lizards of varying sizes and personalities plus her two kids and husband. Editorial Note: Credit Karma receives compensation from third-party advertisers, but that doesnt affect. I wish my employer used a more reliable system. I gladly provided all this, but Payactiv decided to withdraw the money back and then I started "dancing", "dancing" which lasted two months! One of our representatives will be reaching out to you shortly to assist you. Payactiv is the winner of the Innovative Payments Association's Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. Hi Annisia,Thank you for your feedback. Thanks to both of them for getting this resolved n the excellent customer service. Prevention Platform. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. . This is the absolute worst app!! We always try our best to do our job well, and your kind words make it all worthwhile. Have a blessed day. I should have listened! This company offers employers and their employees the opportunity to access their earned wages before payday. But if you find yourself needing to borrow cash against your paycheck regularly, it may be a good idea to take a closer look at your finances and work on making a monthly budget to keep your spending on track. Hi Contrast,Thank you for taking the time to write a review about your experience. No loansyour money, in your hands. Hi Eric,Thanks for letting us know about your concern. 1 CONNECT Work your way Get company announcements, pick up shifts, and get reminders and alerts from work. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. One of our representatives will be reaching out to you shortly to assist you. finder.com compares a wide range of products, providers and services but we don't provide information on all available products, providers or services. Some reviews on Trustpilot point out the company's unreliability, stating that Payactiv has very poor customer service, which is hard to reach. World's #1 Fraud. This could put you at risk of getting caught in a cycle of debt. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Learn more at www.payactiv.com. How do businesses offer Payactiv to their employees? Editorial Note: This content is not provided by PayActive, Empower or Dave. Have a blessed day. Articulate , very informative , and patient. These offers do not represent all available deposit, investment, loan or credit products. Please mention App reviews in the subject line of your email so that we can assist you in a timely manner. Customer complaints are largely related to technical glitches that leave people unable to access their funds or manage their money.